KYC & Verification Policy

Effective Date: 01 November 2025

🎥 Video KYC Process — Step-by-Step

1️⃣ Customer Initiation

• You will receive a secure Video KYC link from our official domain or email only.
• Before starting, please ensure:
  • A stable internet connection
  • A smartphone or laptop with camera & microphone access
  • Valid PAN card and Aadhaar card

2️⃣ Consent & Identity Confirmation

• You will be asked to provide consent to record the KYC video.
• Our verification officer will explain the process before beginning.
• The video session will be recorded only for compliance purposes.

3️⃣ Document Verification

• Show your PAN Card clearly to the camera.
• If requested, also display your Aadhaar or other valid ID proof.
• The officer will take a live capture for record purposes.
• For Individuals: Aadhaar, PAN Card, Passport, or Driver’s License
  For Businesses: GST Certificate, Business Registration Proof, Utility Bill

4️⃣ Facial & Liveness Check

• Look straight into the camera.
• You may be asked to blink, smile, or read a number aloud to confirm your presence.

5️⃣ Location Verification

• The system automatically captures your live location (Geo-tag) to confirm that you are present within India.
• You may be asked to show your surroundings briefly on camera.

6️⃣ Officer Interaction

• The verification officer will ask basic questions such as:
  • Your Full Name
  • Date of Birth
  • Address
  • Purpose of the verification

7️⃣ Signature or OTP Verification

• You may be asked to sign on white paper and show it to the camera.

🚫 Important Security Note:
👉 Do not share any OTP, password, PIN, or verification code with anyone.
👉 Console Exchange Global will NEVER ask for any OTP or secret number during or after your Video KYC session.

8️⃣ Completion & Confirmation

• Once all details are verified, the officer ends the recording.
• Your KYC data is securely submitted for internal review.
• You will receive a confirmation email once verification is approved.

🛡️ Privacy & Confidentiality

All KYC data, documents, and recordings are fully encrypted and stored securely. Identities and proofs are kept strictly confidential and accessed only by authorized compliance officers.